Store Policy
Customer Care
At BiliTales, we believe every book tells a meaningful story. That's why we're committed to providing friendly, reliable support from the moment you place your order until your personalized book arrives at your door.
If you have any questions about personalization, ordering, shipping, or your purchase, our customer care team is here to help. We aim to respond to all inquiries within 24–48 business hours.
Because every BiliTales book is made especially for your child, we carefully review each order before production to ensure the highest quality. If your book arrives damaged or there is a manufacturing error, please contact us as soon as possible, and we'll work with you to resolve the issue.
You can reach us anytime by email at bilitales.bilitales@gmail.com, and we'll be happy to assist you.
Our goal is to make your experience simple, enjoyable, and memorable—so you can focus on creating lasting family memories with your personalized BiliTales book.
Privacy & Safety
At BiliTales, we value your trust and are committed to protecting your personal information.
When you place an order, we collect only the information needed to create your personalized book, process your payment, and deliver your order. This may include your name, contact details, shipping address, and the personalization details you provide for your child.
Your payment information is processed securely through trusted payment providers. BiliTales does not store your full payment details.
We never sell or share your personal information with third parties for marketing purposes. Your information is used only to fulfill your order, improve our services, and communicate with you regarding your purchase.
All customer data is handled with appropriate security measures to help protect it from unauthorized access or misuse.
If you have any questions about how your information is collected or used, please contact us. We're happy to answer any questions and ensure you feel confident when shopping with BiliTales.
Payment Methods
Credit / Debit Cards
PAYPAL